COVID-19

MAINTAINING BUSINESS CONTINUITY AT PRIME BOILER SERVICES

To our valued clients, associates and suppliers,

Continuous quality service and due diligence have been synonymous with Prime Boiler Services since our foundation. As we face uncertain times brought on by the global coronavirus outbreak, we are committed to maintaining our high standards of quality and to continue providing solutions you’ve come to appreciate and expect from us.

To safeguard the health and safety of our clients and of our team members, both onsite and at the workplace, we’ve implemented a set of complimentary heightened measures and steps designed to help reduce the spread of the COVID-19 virus in our neighbouring communities.

As always, health and safety come first at Prime and will remain so as we closely monitor this precarious situation that’s impacting populations around the world.

Here are some of the measures we’ve put into place as per the recommendations of Alberta Health Services.

VISITOR ACCESS

In an effort to limit visitor access, we’ve locked the doors of all our locations, including the headquarters. Any scheduled visitors are encouraged to call their contact. When possible, meetings should be conducted via phone, video conference or email to limit exposure.

CUSTOMER SUPPORT

We continue to provide customer support and are committed to respecting our clients’ on-site guidelines. Some customers have postponed work, while most have instituted similar limiting exposure steps.

SOCIAL DISTANCING AND TRAVEL

As recommended by the provincial health authorities, we’re encouraging all staff to limit meetings and to maintain a safe distance of 5 to 10 feet from each other and to avoid all travel outside of Canada.

HYGIENE HABITS AND SELF-ISOLATION

All PBS staff members are reminded to:

  • Wash their hands frequently
  • Cover coughs and sneezes (then wash their hands afterwards)
  • Avoid touching their face with unwashed hands
  • Wiping down and disinfecting surfaces of shared spaces and high traffic areas
  • Frequently wipe down working area (desk, keyboards, mouses and phones)
  • To stay home and away from others if sick or in isolation

DELIVERIES

All deliveries of goods are still considered business critical at this time and will be accepted. However, if any driver is exhibiting cold or flu symptoms upon their arrival, they will be asked to leave immediately.
For more information, call our toll-free line: 1-800-997-4899 to be directed to the receiving department of the specific branch.

Thank you for your cooperation and for your unyielding trust in the PBS team. We will update you with any further developments as we continue to follow the status of the situation of the outbreak and its impact on our operations and day-to-day activities.

For any pressing inquiries or for more information, contact our helpful 24-hour customer service department on our toll-free line:
1-800-997-4899.